Here to help.
Keep creating.
Help with your cameras, recordings and next edit.
Contact the Studio team
Tell us what happened and where you got stuck. Include your app version, device model and iOS version.
Email supportJoining a session
Install Press Play: Studio, return to your invitation and tap Open Press Play: Studio. Keep Wi-Fi and Bluetooth on and both apps open. Your host must approve the device.
Missing footage
Keep the original on the filming device. Reopen both apps and reconnect to collect pending footage. A cloud copy, where cloud delivery is enabled, is different from a downloaded copy ready to edit offline.
Protect your recordings
Export a session backup or copy originals in Files before uninstalling the app. Clearing disposable review files does not remove originals. Deleting the app removes its local recordings and projects.
Reporting a problem
Include the app version, device model, iOS version and the step that failed. Avoid sending private recordings, session links, passwords or stream keys unless a secure transfer has been arranged.